Meet our Head of Compliance - Rita Kybaite

In this instalment of our Meet the Team series, we chatted to Rita, our Head of Compliance about her experience at Flow, where she sees our industry in the future and why customers choose to go with the Flow.

What is your role?

I’m Head of Compliance, so I make sure that all the work we do meets general data protection regulations (GDPR) and other statutory and regulatory requirements.

Who are Flow Group?

Flow Group is a team of driven individuals who are always striving to improve. We’re curious, committed to growth, and always willing to go the extra mile to support our clients across our fulfilment, print and 3PLservices.

How long have you worked with us?

I joined Flow in 2012, I’ve been here 13 years, and I’ve never looked back!

What does a day in the life look like for you?

No two days are ever the same, and that’s what keeps things exciting! Mornings usually start with a strong coffee and catching up on what’s happening with the team. After that, it’s a mix of solving problems, planning, collaborating, and occasionally putting out a metaphorical fire (which we’re usually pretty good at). There’s always something new to learn, someone to help, and a fresh challenge around every corner.

What does Flow mean to you?

I’ve been with Flow Group for a long time now and I can’t really remember what my life was like before I joined! Over the years, it’s been more than just a job, it’s a place that’s shaped me, helped me grow, and introduced me to some amazing people. It feels like I’ve been here forever in the best way possible.

What is our secret to being so successful?

We go the extra mile for our clients across our fulfilment, print and 3PL services, and then a few more just to be sure! Our success comes from creating bespoke solutions and systems that are tailored to each client’s unique needs. We listen, we adapt, and we don’t settle for “good enough”.

Why do your customers choose to work with you?

Customers choose us because we take their problems off their plate, so they can focus on growing their business. When we take on a job, we dive deep by asking all the right questions to fully understand their needs. We don’t guess; we plan.

We have thorough quality checks in place to make sure everything runs smoothly and gets done right the first time. Our clients know they can trust us to handle the details, so they don’t have to.

If something ever does go wrong, we own it. No excuses, we hold our hands up, fix it fast, and make it right. That honesty and reliability is why our clients keep coming back.

If you could pass on your most valuable piece of business advice, what would it be?

Cheaper is never better. Cutting corners might save money upfront, but it usually costs more in the long run - whether it’s time, quality, or reputation.

If you invest in doing things properly the first time, it always pays off.

What does the future hold for the industry and Flow?

Over the past few years, I’ve seen Flow Group evolve, growing, adapting, and expanding into new areas of business.

Looking ahead, I hope to see Flow continue to grow, creating more job opportunities and making a positive impact on the economy. The fulfilment, print and 3PL industry is always changing, but with Flow’s drive, flexibility, and people-first approach, the future looks bright.

What do you most enjoy about your job?

I enjoy the mix of challenges and learning opportunities the most. It’s not just about getting the job done but also understanding how things work behind the scenes - especially when it comes to management.

I love being part of a team where everyone pulls together, and I get to learn from others while contributing to the bigger picture. It’s rewarding to see how our efforts make a real difference, and it keeps me motivated every day.

What makes us different?

What sets Flow Group apart is our genuine commitment to understanding and solving our clients' unique challenges.

We don’t just offer a one-size-fits-all solution, we create bespoke systems that work for each client’s situation. Plus, we take the time to build strong relationships with our clients and each other. It's this personal approach, combined with our dedication to going the extra mile, that makes Flow Group stand out.

Why would a customer want to work with us?

Customers choose Flow Group because we don’t just follow the usual playbook - we re-write it. We take the time to really get to the heart of what each client needs, and then we create custom solutions that fit our client’s business.

We’re not here to deliver a quick fix; we’re here to create lasting, tailored results that make a real difference. Our clients appreciate that we’re always ahead of the curve, proactive in solving problems, and always ready to push the boundaries to make things happen.

What kind of customers do you work with?

We work with all sorts of customers, from small businesses just starting out to established companies looking to improve. But they all have a common need for practical, custom solutions that work for their specific challenges. They’re focused on growth, value quality, and want a team that genuinely cares about helping them succeed.

What’s the best thing about working with us?

One of the best things about working at Flow Group is the constant opportunity for improvement, both as part of the team and an individual. There’s always support from management when it comes to learning and growing. Whether it’s through new challenges, training, or constructive feedback, the company fosters an environment where everyone can continuously develop and reach their full potential.

What was your favourite project to work on and why?

One of my favourite projects was implementing a new set of quality checks for our processes.

Watching the improvements over time has been incredibly satisfying, as we rolled out more training for staff and fine-tuned the system, we saw a noticeable reduction in mistakes. It was rewarding to track the progress and see how the combination of clear quality checks and better-trained staff led to smoother operations and higher-quality results.

What have you learnt by working with us?

I’ve learned that no two days are ever the same. There’s always something new to tackle, whether it's a fresh challenge, a unique client request, or a creative solution to implement. This constant variety keeps things interesting and pushes me to stay adaptable.

What’s your proudest career and personal achievement to date?

My proudest achievement is the journey I’ve had at Flow Group. I started here through a recruitment agency, and over time, I’ve worked my way up to where I am now.

It’s been a rewarding experience, professionally and personally, seeing how much I’ve grown and the opportunities I’ve had to contribute to the company’s success.

If you could only eat one meal for the rest of your life, what would it be?

It would have to be sushi, I could eat it forever!

What gets you up in the morning (other than an alarm clock)

My partner’s alarm! It’s like the unofficial start to my day, whether I’m ready for it or not